This webinar covers all practical aspects of “Agile in service management”.
- Introduction – IT Service Delivery and Models.
- Defining Scope and SOPs – Traditional Vs. Agile.
- Agile Frameworks – Maintain Services, work prioritization and Managing Change.
- Agile Principles to create cross trained teams and multiple customer/applications support.
- Measure performance and Reporting in Agile Way
- Question and Answers.
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