Agile in service management

This webinar covers all practical aspects of “Agile in service management”.

Agenda:

  1. Introduction – IT Service Delivery and Models.
  2. Defining Scope and SOPs – Traditional Vs. Agile.
  3. Agile Frameworks – Maintain Services, work prioritization and Managing Change.
  4. Agile Principles to create cross trained teams and multiple customer/applications support.
  5. Measure performance and Reporting in Agile Way
  6.  Question and Answers.

Posted in: Webinars

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